LidarTwin respects your privacy and is committed to handling personal information responsibly and in accordance with applicable requirements.
Information we collect
When you contact LidarTwin through this website, we may collect information that you choose to provide, including your name, organisation, email address, phone number, location, sector or environment, project stage, and details of your enquiry.
We may also receive limited technical information associated with use of the website, such as IP address, browser or device information, and submission metadata, through our website hosting and form-processing providers.
How we use information
We may use the information you provide to respond to enquiries, understand potential project requirements, communicate with prospective customers, partners or collaborators, manage business correspondence, improve our website, services and business processes, and maintain appropriate operational, administrative or legal records.
We do not use personal information for purposes that are materially unrelated to the reason it was provided without an appropriate basis.
Service providers
Our website is hosted using Netlify. Website enquiry submissions may be processed and stored through Netlify Forms. Business email communications may be handled through Zoho Mail.
These and other service providers may process limited information on our behalf where reasonably necessary to provide their services, subject to their own privacy, security and contractual practices.
Sharing of information
LidarTwin does not sell personal information.
We may share information where reasonably necessary to operate the website and related services, respond to your enquiry, work with relevant service providers or professional advisers, comply with applicable legal or regulatory obligations, or establish, exercise or protect legitimate business or legal interests.
Where appropriate, we seek to limit such sharing to information reasonably necessary for the relevant purpose.
Data retention
We retain enquiry, correspondence and related information for as long as reasonably necessary for business, operational, administrative, legal or record-keeping purposes.
Retention periods may vary depending on the nature of the enquiry, subsequent business relationship and applicable requirements.
Your choices and requests
You may contact us if you wish to ask about personal information you have provided to us, or to request correction or deletion where applicable under relevant law.
We will consider such requests in accordance with applicable legal and operational requirements.
Security
We use reasonable technical and organisational measures appropriate to a business website, including HTTPS encryption and established third-party hosting and email services.
However, no method of internet transmission, electronic communication or storage can be guaranteed to be completely secure.
External websites and services
Our website may contain links to third-party websites or services.
LidarTwin is not responsible for the privacy, security or content practices of external websites or services. We encourage users to review the privacy information provided by those third parties.
International processing
Some of our service providers may process or store information in locations outside the United Arab Emirates.
Where this occurs, such processing is subject to the relevant provider’s safeguards and applicable legal requirements.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable requirements.
The latest version will be published on this page together with the updated date.
Contact
For privacy-related questions or requests, please contact info@lidartwin.ae.
LidarTwin
Dubai, United Arab Emirates